Refund Policy

All Recipia payments are processed by our reseller, Paddle (Paddle.com Market Limited), who acts as the Merchant of Record for every transaction and, as a result, administers refunds under their own buyer protection policy — described below as it applies to Recipia subscriptions.

1. The 14-day refund window

Paddle may grant a full refund if you request one within 14 days of a charge — this applies to your first payment and to any later renewal charge, not just your initial purchase. Whether a given request is granted is at Paddle's discretion, consistent with their standard buyer terms.

2. Cancelling vs. refunding

Cancelling your subscription stops future billing but doesn't by itself refund the current billing period — you keep access to your plan until it ends. If you'd like a refund for a recent charge, request one separately using the contact details below, within the 14-day window in Section 1.

3. How to request a refund

• Email us at info@aegonlabs.online and we'll coordinate the refund with Paddle on your behalf, or
• Contact Paddle directly through the buyer support link included in your payment confirmation email.

4. Fair use of this policy

Recipia's paid plans include a monthly AI-action allowance. We reserve the right to deny future refund requests, or to suspend an account, where we see a repeated pattern of subscribing, using most or all of that month's AI allowance, and then requesting a refund — this policy exists for occasional billing mistakes and genuine dissatisfaction, not as a way to repeatedly use paid AI features for free.

5. Questions

Reach us at info@aegonlabs.online with any billing question — we're happy to help before it ever needs to become a refund request.